Shipping policy

GLYDE Shipping Policy

Effective Date: July 2026

At GLYDE, we're committed to delivering premium swimming and triathlon products to customers around the world. We work with trusted courier and freight partners to ensure your order arrives safely and as quickly as possible.

Please read the following Shipping Policy before placing your order.

1. Shipping Destinations

GLYDE ships to most countries worldwide.

If your country is not available during checkout, please contact our Customer Support team and we'll do our best to arrange a shipping solution.

Some products may be unavailable in certain countries due to local laws, courier restrictions or import regulations.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been received.

During busy periods, including product launches, sales, public holidays and promotional events, processing times may be longer.

Orders are processed Monday to Friday (excluding New Zealand public holidays).

3. Delivery Estimates

Delivery times are estimates only and begin once your order has been dispatched.

Typical delivery timeframes are:

Destination	Estimated Delivery
New Zealand	1–5 business days
Australia	3–10 business days
Asia Pacific	5–15 business days
North America	5–15 business days
Europe	7–20 business days
United Kingdom	7–20 business days
Middle East	7–20 business days
Africa	10–25 business days
South America	10–25 business days
Rest of World	10–30 business days

Delivery estimates are not guaranteed.

4. Shipping Costs

Shipping costs are calculated automatically during checkout based on:

Destination
Parcel size
Parcel weight
Shipping service selected

Occasionally we may offer free shipping promotions, which will be clearly stated on our website.

5. Tracking

Where available, all shipments include tracking.

Tracking details will be emailed once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

6. Signature Deliveries

Some orders may require a signature upon delivery.

If no one is available to receive the parcel, the courier may:

Leave a collection card
Attempt re-delivery
Deliver to a nearby collection point
Leave the parcel where authorised by the customer

GLYDE is not responsible for parcels left in accordance with customer delivery instructions.

7. Customs, Duties & Import Taxes

International orders may be subject to:

Import duties
VAT or GST
Customs processing fees
Local taxes

These charges are determined by your country's customs authority and are the responsibility of the customer unless otherwise stated.

GLYDE has no control over these charges and cannot estimate their cost.

8. Customs Delays

International shipments may occasionally be delayed by customs inspections.

Unfortunately, these delays are outside GLYDE's control.

We cannot guarantee delivery dates where customs processing is involved.

9. Incorrect Delivery Information

Customers are responsible for ensuring their shipping address is complete and accurate.

If an incorrect address is supplied:

Additional shipping charges may apply.
Delivery delays may occur.
Returned parcels may incur re-shipping fees.

If you notice an error after placing your order, please contact us immediately. We cannot guarantee changes can be made once an order has been processed.

10. Lost or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe:

Check your tracking information.
Check with household members or neighbours.
Contact the courier.
Contact GLYDE Customer Support.

Lost parcel investigations can take several business days depending on the courier.

Replacement or refund decisions will be made once the courier investigation has been completed.

11. Damaged Deliveries

If your parcel arrives damaged:

Notify GLYDE within 48 hours of delivery.
Keep all packaging.
Take clear photographs of the parcel and product.
Do not dispose of the packaging until instructed.

This helps us process courier claims quickly.

12. Partial Shipments

Where an order contains multiple items, GLYDE may dispatch products separately to avoid unnecessary delays.

You will not be charged additional shipping unless agreed beforehand.

13. Pre-Orders

Pre-order products will display an estimated dispatch date on the product page.

If your order contains both in-stock and pre-order items, we may:

Hold the order until all items are available, or
Ship items separately at our discretion.

14. Refused Deliveries

If a shipment is refused by the customer, returned due to unpaid customs charges, or returned because delivery could not be completed, GLYDE may deduct:

Original shipping costs
Return freight charges
Customs fees
Handling charges

from any applicable refund.

15. Delivery Delays Beyond Our Control

GLYDE is not responsible for delays caused by:

Severe weather
Floods
Earthquakes
Wildfires
Airline disruptions
Customs inspections
Border closures
Industrial action
Public holidays
Global freight disruptions
Pandemics
Government restrictions
Courier network issues

While we will always do our best to assist, these circumstances are outside our control.

16. High-Value Orders

To help protect both our customers and GLYDE, high-value orders may require:

Signature on delivery
Identity verification
Additional fraud screening
Confirmation of billing information

These checks help prevent fraudulent transactions.

17. Delivery to Freight Forwarders

Orders delivered to freight forwarding companies are considered successfully delivered once accepted by the freight forwarder.

GLYDE cannot be responsible for loss or damage occurring after acceptance by the forwarding company.

18. Shipping Restrictions

Certain products may be restricted from shipping to some countries due to customs regulations or courier policies.

If we are unable to ship an item after purchase, we will contact you to arrange an alternative product or a full refund.

19. Shipping Insurance

Where available, shipments may include courier liability coverage.

Additional shipping insurance may be offered during checkout for selected destinations.

20. Sustainability

Where practical, GLYDE uses recyclable or responsibly sourced packaging materials to minimise environmental impact while ensuring products are protected during transit.