GLYDE Privacy Policy
Last updated: 15 September 2026
GLYDE respects your privacy and is committed to handling your personal information carefully, transparently and securely.
This Privacy Policy explains how we collect, use, store and share personal information when you:
- Visit the GLYDE website
- Create an account
- Purchase or return a product
- Contact us for sizing or customer support
- Subscribe to marketing
- Submit a review or other content
- Apply for one of our programmes
- Otherwise interact with GLYDE
GLYDE is operated by Drip Dry Limited, trading as GLYDE Wetsuits.
Legal business name: Drip Dry Limited
Trading name: GLYDE Wetsuits
NZBN: 9429051273583
Address: 66 Mt Eden Road, Mount Eden, Auckland, New Zealand
Email: Dan@glydeswim.com
For privacy enquiries, please contact the Privacy Officer at Drip Dry Limited using the details above.
1. Scope of this policy
This policy applies to personal information handled by Drip Dry Limited in connection with GLYDE.
It applies to customers and website visitors in New Zealand and internationally.
If local privacy law gives you additional mandatory rights, this policy is intended to operate alongside those rights and does not remove them.
2. What personal information we collect
The personal information we collect depends on how you interact with GLYDE.
Identity and contact information
We may collect:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Country or region
- Account username or login information
Order and transaction information
We may collect:
- Products purchased
- Order value
- Order date
- Order and invoice numbers
- Delivery method
- Tracking information
- Returns, refunds and exchanges
- Discount or affiliate codes used
- Gift-card information
- Communication relating to an order
Payment information
Payments are normally processed by Shopify or another payment provider offered at checkout.
GLYDE does not generally receive or store your complete payment-card number. We may receive limited payment information, including:
- Payment status
- Payment method
- Card type
- The final digits of a payment card
- Billing name and address
- Transaction and fraud-screening results
Payment providers process information under their own privacy policies and security standards.
Wetsuit sizing and fitting information
If you ask for sizing or fitting assistance, we may collect:
- Height
- Weight
- General body measurements
- Preferred wetsuit fit
- Swimming experience
- Intended product use
- Photographs voluntarily supplied for fitting purposes
- Information about previous wetsuit sizes or models
Please only provide information that is reasonably necessary for us to assist you.
Sizing information helps us make a recommendation but does not guarantee a perfect fit.
Customer-service and warranty information
When you contact us, we may collect:
- Emails and messages
- Telephone notes
- Order information
- Complaint details
- Product photographs
- Videos showing a fault or fit issue
- Return and repair information
- Warranty assessments
- Records of the resolution offered
GLYDE may photograph products before dispatch or after return to document their condition.
Account and programme information
If you create an account or apply for a GLYDE programme, we may collect information such as:
- Account details
- Swimming background
- Club or organisation
- Business information
- Social-media profiles
- Audience or channel information
- Wholesale or distributor details
- Swimfluencer application information
- Discount and commission records
Separate terms may apply to wholesale, distributor, supplier, collaboration and Swimfluencer programmes.
Marketing information
We may collect:
- Email or SMS subscription status
- Marketing preferences
- Campaign engagement
- Links clicked
- Promotions entered
- Discount codes used
- Unsubscribe requests
Reviews and user-provided content
If you submit content to GLYDE, we may collect:
- Product reviews
- Ratings
- Photographs
- Videos
- Social-media handles
- Testimonials
- Survey responses
- Competition entries
- Feedback
Website and device information
When you use our website, we or our service providers may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- General location based on IP address
- Pages viewed
- Products viewed
- Referring website
- Search activity
- Shopping-cart activity
- Date and time of access
- Cookie and similar technology identifiers
- Website interaction and performance information
3. How we collect personal information
We may collect personal information:
- Directly from you
- Through our website and checkout
- Through cookies and similar technologies
- When you contact us
- When you visit our retail or fitting location
- Through Shopify and connected applications
- Through payment providers
- Through delivery and fulfilment providers
- Through affiliate or collaboration programmes
- From publicly available sources
- From social-media platforms where you interact with GLYDE
- From another person authorised to act for you
- From fraud-prevention and identity-verification providers
Where reasonably required, we will tell you that information is being collected and why.
4. Why we collect and use personal information
We collect and use personal information where reasonably necessary to operate GLYDE and provide our products and services.
This may include using information to:
- Process and fulfil orders
- Take and confirm payment
- Arrange shipping and delivery
- Provide tracking information
- Process returns, exchanges and refunds
- Provide sizing and fitting assistance
- Respond to questions and complaints
- Assess warranty or repair claims
- Manage customer accounts
- Prevent fraud and payment misuse
- Operate discounts and promotional offers
- Administer gift cards
- Manage wholesale or distributor applications
- Operate Swimfluencer and collaboration programmes
- Calculate affiliate discounts or commissions
- Send transactional messages
- Send marketing where permitted
- Personalise website content
- Understand website performance
- Improve our products and services
- Maintain business and tax records
- Protect our legal rights
- Comply with legal and regulatory obligations
- Respond to lawful requests from public authorities
We will not use your personal information for an unrelated purpose unless permitted by law or we have obtained appropriate permission.
5. Providing information
You may choose not to provide personal information.
However, if required information is not provided, we may be unable to:
- Process an order
- Deliver a product
- Take payment
- Create an account
- Provide fitting advice
- Process a return or warranty claim
- Respond fully to an enquiry
- Accept a programme application
Where information is optional, we will aim to make this clear.
6. Shopify
Our online store is hosted through Shopify.
Shopify may process personal information to provide:
- Website hosting
- Shopping-cart functions
- Checkout
- Payments
- Customer accounts
- Order management
- Fraud prevention
- Analytics
- Connected applications and services
Information processed through Shopify may be stored or accessed outside New Zealand.
Shopify’s handling of personal information is also governed by its own privacy documentation.
7. Payment providers
Payment information may be processed by Shopify Payments, card networks, banks, buy-now-pay-later services or other payment providers offered at checkout.
These providers may collect information directly from you and may use it for:
- Payment processing
- Identity verification
- Fraud prevention
- Regulatory compliance
- Dispute and chargeback management
Their use of personal information is governed by their own privacy policies.
8. Sharing personal information
We do not sell your personal information for money.
We may share personal information with trusted organisations where reasonably necessary to operate our business, complete your order or meet our legal obligations.
These organisations may include:
- Shopify and connected Shopify applications
- Payment providers
- Banks and card networks
- Shipping, courier and freight companies
- Warehousing and fulfilment providers
- Customs and border authorities
- Email and communications providers
- Website hosting and technology providers
- Analytics and advertising providers
- Review platforms
- Affiliate and collaboration platforms
- IT support and security providers
- Accountants, lawyers, insurers and professional advisers
- Fraud-prevention providers
- Government, regulatory or law-enforcement agencies where required by law
We aim to provide these organisations with only the information reasonably required for their role.
9. International transfers
GLYDE is based in New Zealand and ships products worldwide.
Some of our service providers may store or process information in countries outside New Zealand. These countries may have privacy laws that differ from New Zealand law.
Where required, we take reasonable steps to ensure overseas disclosures have appropriate privacy safeguards. Depending on the circumstances, this may include:
- Using a provider subject to comparable privacy protections
- Entering contractual privacy commitments
- Confirming the provider is required to protect the information
- Obtaining authorisation where appropriate
- Taking another step permitted by the Privacy Act 2020
Information may also be sent overseas where necessary to deliver an international order, process an international payment or comply with customs requirements.
10. Cookies and similar technologies
Our website may use cookies, pixels, tags and similar technologies.
Cookies are small files placed on your device that help websites function and remember information.
We may use the following types of cookies:
Essential cookies
These support functions such as:
- Shopping carts
- Checkout
- Customer accounts
- Security
- Fraud prevention
- Website navigation
The website may not function correctly without essential cookies.
Functional cookies
These may remember:
- Location
- Currency
- Language
- Login details
- Website preferences
Analytics cookies
These help us understand:
- How visitors reach the website
- Which pages and products are viewed
- How visitors use the website
- Whether website features work correctly
- How we can improve performance
Advertising cookies
Where used, these may help us:
- Measure advertising performance
- Avoid repeatedly showing the same advertisement
- Present more relevant advertising
- Understand whether an advertisement resulted in a visit or purchase
You may be able to manage optional cookies through our cookie controls or your browser settings.
Blocking cookies may affect website functionality.
11. Analytics and advertising
We may use analytics, social-media or advertising services to understand website activity and measure campaigns.
These providers may collect information through cookies, pixels or similar technologies. They may combine information from our website with information collected elsewhere, subject to their own privacy policies and your available account or device settings.
Where local law requires consent before optional analytics or advertising technologies are used, we will seek that consent through an appropriate cookie or privacy control.
12. Email and SMS marketing
We may send you marketing messages where:
- You have subscribed
- You have provided consent
- We are otherwise legally permitted to contact you
Marketing may include:
- New products
- Special offers
- Open-water swimming information
- GLYDE programmes
- Product education
- Events and related opportunities
You can unsubscribe using the link in a marketing email or by contacting us.
Unsubscribing from marketing will not prevent us from sending necessary service messages about an order, delivery, return, account or warranty claim.
We may retain a limited suppression record so we can respect your unsubscribe request.
13. Social media
If you interact with GLYDE through social media, the relevant platform may provide us with information such as your:
- Name
- Username
- Profile
- Message
- Comment
- Reaction
- Publicly available account information
Your use of a social-media platform is governed by that platform’s privacy policy.
Do not send sensitive personal information through a public comment.
14. Reviews, photographs and testimonials
If you submit a review, photograph, video or testimonial, we may publish it with your name, initials or social-media handle, depending on what you supplied and agreed to.
Please do not submit another person’s image or personal information unless you have their permission.
You may contact us if you want to discuss the removal of content you submitted. Removal may not always be possible where content has already been lawfully published, printed or incorporated into completed campaign material.
15. Security
We take reasonable safeguards to protect personal information against:
- Loss
- Unauthorised access
- Unauthorised disclosure
- Misuse
- Alteration
- Destruction
Measures may include restricted access, passwords, access controls, reputable service providers, system updates, staff procedures and secure payment processing.
However, no internet transmission or storage system can be guaranteed to be completely secure.
Please protect your account credentials and contact us promptly if you suspect unauthorised account activity.
16. Privacy breaches
If a privacy breach occurs, we will assess the incident and take reasonable steps to contain and manage it.
Where a breach has caused or is likely to cause serious harm, we will notify the affected individuals and the New Zealand Office of the Privacy Commissioner where required by law.
We may also notify overseas regulators where required by applicable law.
17. Retaining personal information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.
Retention periods may depend on:
- Whether you have an active account
- Order and warranty periods
- Customer-service requirements
- Tax and accounting obligations
- Fraud prevention
- Legal claims
- Product-safety requirements
- Consent and marketing preferences
When information is no longer reasonably required, we may securely delete it, anonymise it or place it beyond ordinary use.
Anonymised information that can no longer identify an individual may be retained for analysis and business planning.
18. Accuracy of information
We take reasonable steps to keep personal information accurate, complete and up to date before using it.
You are responsible for providing accurate information and updating your account or contacting us when your information changes.
19. Accessing your information
You may ask us to confirm whether we hold personal information about you and request access to that information.
To make a request, contact Dan@glydeswim.com.
We may need to verify your identity before releasing information.
In some circumstances, the law may allow or require us to withhold information. If that happens, we will explain the applicable reason where legally permitted.
20. Correcting your information
You may ask us to correct personal information that you believe is inaccurate or incomplete.
If we do not agree that a correction is required, you may ask us to attach a statement of the requested correction to the information where applicable under New Zealand law.
You can also update some information through your customer account.
21. Additional international privacy rights
Depending on where you live, you may have additional rights, such as the right to:
- Request access to personal information
- Request correction
- Request deletion
- Restrict or object to certain processing
- Withdraw consent
- Request a portable copy of certain information
- Opt out of some targeted advertising
- Complain to a local privacy or data-protection regulator
These rights may be subject to legal exceptions and may not apply in every jurisdiction.
To exercise a privacy right, contact Dan@glydeswim.com and tell us:
- Your name
- Your country or region
- The right you wish to exercise
- Information that will help us identify the relevant records
We may need to verify your identity and location before completing the request.
We will respond within the period required by applicable law.
22. Children’s privacy
Our website and products are not directed primarily at young children.
Orders should be placed by a person aged 18 or older or with the permission and supervision of a parent or legal guardian.
If you believe a child has provided personal information without appropriate permission, contact us so we can review and, where appropriate, remove it.
23. Automated fraud screening
Our website, payment providers or ecommerce services may use automated tools to identify potentially fraudulent or high-risk transactions.
An order may be held, declined or referred for manual review based on factors such as payment results, address inconsistencies, unusual order activity or information provided by fraud-prevention services.
Contact us if you believe an order was incorrectly affected.
24. Business transfers
If Drip Dry Limited or the GLYDE business is sold, merged, reorganised or transferred, personal information may be disclosed to professional advisers and prospective or actual purchasers where reasonably necessary.
Any recipient will be expected to protect the information and use it consistently with applicable privacy law.
25. Legal disclosure
We may use or disclose personal information where reasonably necessary to:
- Comply with a law, court order or lawful government request
- Detect or prevent fraud
- Protect the safety of a person
- Establish, exercise or defend a legal claim
- Enforce our Terms and Conditions
- Protect GLYDE, our customers or another person’s rights
We will only make such disclosures where permitted or required by law.
26. Third-party websites
Our website may contain links to third-party websites.
GLYDE does not control the privacy practices or content of independent third-party websites. Please read their privacy policies before supplying personal information.
27. Changes to this policy
We may update this Privacy Policy when our business, website, service providers or legal obligations change.
The updated policy will be published on our website with a revised “last updated” date.
Where a change materially affects how we use personal information, we may provide additional notice where reasonably appropriate or legally required.
28. Contacting GLYDE
For privacy questions, access or correction requests, complaints or concerns, contact:
Privacy Officer
Drip Dry Limited, trading as GLYDE Wetsuits
NZBN: 9429051273583
Address: 66 Mt Eden Road, Mount Eden, Auckland, New Zealand
Email: Dan@glydeswim.com
Please include enough information for us to understand and respond to your request.
29. Making a privacy complaint
If you have a privacy concern, please contact us first so we have an opportunity to investigate and resolve it.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand or the appropriate privacy or data-protection authority in your country.
Information about the New Zealand Office of the Privacy Commissioner is available at www.privacy.org.nz.